Employment Insurance services in MSCA

How to access Employment Insurance services in MSCA

To access Employment Insurance (EI) services in My Service Canada Account (MSCA), you must register or sign in to MSCA.

Once registered or signed in, go to the Employment Insurance section on your dashboard.

Important : You can not apply for EI in MSCA. To apply online, visit Employment Insurance benefits and leave.

How to view information about your claims

Once you have applied for EI benefits, you can view information about your claims in MSCA.

Apply for EI benefits

You can't apply for EI benefits directly in MSCA. To apply online, you must visit the Employment Insurance benefits and leave page to start your application. Links to apply for EI benefits are also available on the right-hand navigation bar in MSCA. For security reasons, you'll be asked to leave MSCA to apply.

--> View your claim status and message

On your dashboard, select "View my status updates" to view:

• your EI claim status
• details about your claim
• messages you have received

On your dashboard, select "View my latest claim" to view information about your current claim for EI benefits, such as, but not limited to:

• the start date
• your benefit rate
• the types of benefits
• the number of weeks paid

On your dashboard, select "View my past claims" to view information about your past EI claims, including payment information. Select a specific claim to view available information.

Claim information is available in MSCA for a minimum of 7 years.

Register for Alert Me

We can notify you by email when new information about your EI claim is posted in MSCA.

To register for Alert me notifications, select "Manage email notifications (Alert me)" on your dashboard.

You will only receive one email alert in a 24 hour period.

You can unsubscribe by selecting "Manage my Alert Me profile" and then "Unsubscribe from Alert Me". You can subscribe again at any time.

View your EI report and payment information

If you submit your reports online or by telephone, you can view report details by selecting "View my payments" on your dashboard. If you submit paper reports, this service isn't available.

You can complete your reports online directly through the Internet Reporting Service.

Payment information is updated the next business day after your report is processed. Processing occurs each evening from Sunday to Thursday. If you file your report on Friday or Saturday, your payment information will appear on Monday.

Please note that holidays can affect our processing schedule.

View your letters

On your dashboard, select "View my letters" to view and print letters that we have mailed to you. This option is not available for all letters.

Report mistakes and changes that could affect your EI benefits

On your dashboard, select "Report a mistake" if you realize that:

• you've made a mistake filling out your EI report or any other form submitted for your claim
• there's a change in your circumstances that may affect your EI benefits

It's important that you notify us as soon as possible to avoid problems with your claim and to avoid penalty.

How to submit and view your documents online

You can use our secure upload tool to electronically submit supporting documents for your EI claim.

On your dashboard, select "Submit documents" to launch the tool.

View my documents

On your dashboard, select "View my documents" to view a list of documents that you've already submitted and the date they were submitted. If you wish, you can print a confirmation page showing this information.

Use eForms to send information for your claim

On your dashboard, select "Submit eForms" to launch the eForms service.

If you're receiving EI benefits, you can use eForms to provide us information about:

• an absence from Canada
• a course or training program that you're attending or will be attending within the next 28 days
• other parent's information for parental benefits

If you wish, you can save a draft of your eForm and complete it later. It will be available for you to edit for 24 hours. You can only save one draft of each eForm at a time. You can also view and print eForms that you've submitted within the last 2 years.

Depending on your benefit type, certain eForms may not be displayed. eForms aren't available for maternity and caregiving benefits. If you're receiving one of these types of benefits, you'll need to call 1-800-206-7218 (TTY: 1-800-529-3742) during business hours or visit a Service Canada Centre to provide information for your claim.

How to access your records of employment

On your dashboard, select "View my records of employment" to view and print your electronic ROEs. You can also view information about your paper ROEs.

ROEs are available on MSCA for 7 years following the date they were issued.

How to update your personal information

On your dashboard, select "Update my profile", then ”Address and telephone number”.

You must let us know of any changes to your mailing address or telephone number to prevent delays in receiving your benefits.

To receive your EI tax slip (T4E) by mail, make sure your mailing address is updated before January 1. Paper T4Es are mailed by the end of February using your mailing address in MSCA.

You can inform us of a change of address up to 180 days in advance. To provide your future address and the effective date, select “Update my profile” on your dashboard, then “Address and telephone number” and then the "Change" button. On the “Change my contact information” page, select "My future mailing address and telephone number information".

If your home address is different from your mailing address, call 1-800-206-7218 during business hours or visit a Service Canada Centre to update it. Your home address can't be updated online.

If you've moved to a new province and your claim has been transferred, you must also update your Province of residence.

Update your province or territory of residence

If you've moved to a new province or territory, you must update your profile with your new information to continue accessing your EI claim information online.

On your dashboard, select “Update my profile”, then "Province of residence".

Update your direct deposit information Currently unavailable

To have your EI payments deposited into your bank account, select “Update my profile” on your dashboard, then "Direct deposit details". Note that you can't submit changes to your banking information for a future date.

Update your preferred language

You can change your language preference by selecting "Update my profile” on your dashboard, then “Language of correspondence".

Written communications will be sent to you in the official language on your file.

How to get your T4E tax slips in MSCA

Electronic tax slips are considered official documents by the Canada Revenue Agency (CRA). They can be attached to your income tax return.

If you received EI benefits this year or in the last 6 years, you can view, save and print your official T4E slips in MSCA.

To get your T4E slips in MSCA, select “View my tax slips” on your dashboard.

For any other tax slips (such as T3, T4, T4RIF, T4RSP, T5, T5007 or T5008), visit CRA My Account for individuals or contact the Canada Revenue Agency.

To learn more about how and when to file your income tax return, visit Get ready to do your taxes.

Your slips will not be in MSCA if:

• You have a negative benefit amount
  • If you were overpaid and the overpayment is greater than the total benefit amount paid during the tax year, your T4E slip will not be available in MSCA. It will be mailed to you.
  • If you recently obtained a new SIN, you will not be able to view any T4E slips issued under your previous SIN in MSCA. Contact us to request copies by mail.

  You can choose to receive your T4E slips by mail or online. To change your options, select “Change my tax slips delivery options” on your dashboard.

  If you chose to receive your T4E slips online, you will not:

  • receive them by mail, or
  • be notified when they are available in MSCA

  Deadline for receiving your T4E slips by mail

  To receive your T4E slips by mail, you must change your option by the first week of January of each year. If your update your option later, the change will take effect the following year.

  T4E slips delivery schedule

  Electronic tax slips for the current tax year are available in MSCA no earlier than February 1 of each year.

  Paper tax slips are mailed by the end of February of each year. Ensure that your mailing address is correct in MSCA before January 1 of the same year .

  Amended T4E slips

  Your T4E tax slips may be amended after they are issued.

  You can view, save, or print amended T4E slips in MSCA immediately after the amendment is processed.

  Accessing T4E slips on behalf of someone else

  You cannot access the tax slips online services in MSCA if you are:

  • a registered trustee
  • a guardian
  • another legal representative taking care of a client's financial affairs

  To complete transactions on another person's behalf, contact us by mail, by telephone or in person.

  EI Program for self-employed people

  View your agreement status, enter into, or end an agreement

  On your dashboard, select "View my agreement status (self-employed)" to register for EI self-employed program agreement.

  If you are already registered, you can check the status or terminate your program agreement.